Return & Exchange
Due to the nature of international shipping, a return or an exchange by change of mind is not accepted.
In case of defective, wrong, or missing items, please report within 3 days after you receive your package via EMAIL ([email protected]) to make it a valid request.
(for defective or wrong items, please include a pic.)
Returns attributable to the customer (below): We issue a refund excluding the amount for the shipping charges for both ways (original shipping fee x2, or policy shipping fee for the country x2 in case of free shipping). And the refund will be issued after the parcel arrives at ywsunnyjewelry’s office.
(1) error in the address
(2) error in contact information or could not reach the customer (limited to the relevant services)
(3) all other returns due to the customer’s failure to respond or react on time to the notification from shipping couriers or post office. (this includes “unknown reason”)
If there are any issues with receiving the items or communicating with the local delivery, It is the customer’s responsibility to check the shipping status on the tracking page and to contact the local courier directly. ywsunnyjewelry does not take any responsibility for the delivery failure due to miscommunication, and any dispute raised after 14 business days has passed from the last shipping status update is not accepted.
Cancellations due to a delay in shipping: Not accepted.
The transit timetable posted on our shipping info page is only a reference for you to estimate the delivery date. We do not guarantee to deliver your order on or before a certain date, nor can we issue a refund due to a delay with the shipment.
WHAT IF I RECEIVE DEFECTIVE JEWELRY?
If you received a defective or damaged item – we apologize in advance, and we will replace this piece as quickly as possible. Every purchase is under a 14 days warranty.
If you need to exchange a piece, send us an email within 14 days of delivery with a picture of the faulty item, and our support team will assist you promptly.
Parcels undelivered due to Customs clearance issues, rejected by the customer to avoid tariff or local taxes, seized by Customs, etc: No refund can be issued. (in case of Customs clearance issues, the parcels are not returned to the sender.)
Parcels lost during transit: We resend the package.
How can I facilitate a return?
All return shipments must be sent with "Signature Required" for any carrier used. Please provide us with a tracking number upon shipping, and send your package to:
YiWu Sunny Jewelry Factory
Address: 3rd Floor, 3rd Building, No.21 LiuYingRoad, BeiYuan Street, Yiwu, Zhejiang
What's your exchange policy?
We don't have a formal exchange program. If you'd like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order from our shop for the item you'd like to receive in exchange.